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Frequently Asked Questions

Who do I call for…

Replacement manuals? Please contact your local ElDorado National dealer or contact us at supportbus@enconline.com or 800-955-9086 for the representative near you or use the "Find a Dealer" locator on this website.
Warranty information? Please contact your local ElDorado National dealer or contact us at supportbus@enconline.com or 800-955-9086 for the representative near you or use the "Find a Dealer" locator on this website.
Parts? Please contact your local ElDorado National dealer or contact us at supportbus@enconline.com or 800-955-9086 for the representative near you or use the "Find a Dealer" locator on this website.
What is the warranty on my...

Bus body? ElDorado National is proud of the products we build and stand behind them with a 5 year/100,000 miles body warranty. Please check with your local dealer for specific details.
Chassis? Please refer to your appropriate chassis warranty guide included with your bus. If you unable to locate it or have questions please contact your selling dealer or ElDorado National for further assistance.
Components? Please refer to your appropriate vendor warranty guide included with your bus. If you unable to locate it or have questions please contact your selling dealer or ElDorado National for further assistance.
Why should I take my bus to an ElDorado National dealer rather than any shop?
We strongly recommend that you take your bus to an authorized ElDorado National dealership for servicing. Our experienced dealers are familiar with the overall aspect of the vehicle, product knowledge and are kept current with product updates. ElDorado National holds parts and service seminars every two years for dealers to keep technicians up to date.
Who is authorized to work on my bus?
All dealers in the ElDorado National dealer network are authorized to work on your bus. Simply contact us at supportbus@enconline.com or 800-955-9086 for the representative near you or use the "Find a Dealer" locator on this website.
Can I buy ElDorado National parts from any dealer?
Yes, as long as they are an authorized ElDorado National dealer. Simply contact us at supportbus@enconline.com or 800-955-9086 for the representative near you or use the “Find a Dealer” locator on this website.
Can I buy ElDorado National parts direct from ElDorado National?
ElDorado National has one of the largest sales and service network in the industry. Simply contact us at supportbus@enconline.com or 800-955-9086 for the representative near you or use the "Find a Dealer" locator on this website.
Can I get the paint code for the paint scheme on my bus?
Absolutely! Please refer to the ElDorado National Data Card included in your vehicle. If the information is not available, simply contact us at supportbus@enconline.com or 800-955-9086 for the representative near you or use the "Find a Dealer" locator on this website.
We are adding graphics to our bus, how can I get dimensions or a drawing?
Simply contact your local ElDorado National dealer and they will provide you with this information. If you are unsure of which dealership, please use the "Find a Dealer" locator on this website. Or you may contact us at the factory. Please jot down your chassis VIN or ElDorado National serial number to guarantee we provide you with the correct drawing.
I have an older ElDorado National bus; can I still get parts for it?

Yes, we are able to provide parts for all buses built by ElDorado National. Because of vendor changes we will not always be able to provide the actual parts that were on the bus when it was built but we will have a part that will replace it and will provide the same functions.

When you have questions and are looking for parts for units built in the year 1992 or earlier, please provide us with the last 5 digits of the ElDorado National serial number. The serial number can be found on a tag on the left hand side of the dash.
What is the value of my bus?
ElDorado National does not have book values at the factory but we are happy to put you in you contact with your local ElDorado National dealer who can. Simply contact us at supportbus@enconline.com or 800-955-9086 for the representative near you or use the "Find a Dealer" locator on this website.